At Parfums de Brennan, we are dedicated to delivering high-quality, luxurious fragrances that meet our customers’ expectations. As our products support charitable causes and are crafted with the utmost care, we maintain a no-returns policy on all orders.
1. Non-Returnable Items
Due to the nature of our luxury fragrances and the charitable donations tied to each purchase, we do not accept returns on any orders. All sales are final. We recommend thoroughly reviewing product details before making a purchase.
2. Damaged or Defective Items
While we ensure that each item is inspected for quality before shipment, we understand that unforeseen circumstances may occur during transit. If your product arrives damaged or defective:
• Contact us within 7 days of receiving your order at admin@parfums-de-brennan.com.
• Please provide your order number, a description of the issue, and photos of the damaged or defective item.
• Upon review, we will offer a replacement or, in rare cases, a refund if necessary.
3. Order Cancellations
Due to the custom nature of our fragrances and the causes they support, order cancellations are only accepted within 24 hours of placing the order. After this period, we are unable to cancel the order as production and donation processes will have already begun.
4. Incorrect Shipping Information
We are not responsible for orders that are undeliverable due to incorrect shipping information provided at checkout. Please double-check your shipping details before finalizing your purchase. If you notice an error, contact us at admin@parfums-de-brennan.com as soon as possible.
5. Contact Information
If you have any questions or concerns regarding your purchase, feel free to reach out to our support team at admin@parfums-de-brennan.com. We are here to assist you and ensure that your experience with Parfums de Brennan is exceptional.
